Customer Service and Quality Footwear

Bedford Orthotics has built success in an economy where many businesses close in the first 5 years because of the classic formula of great service and unique quality products.

“People come to us with foot, knee or back pain and expect relief,” says Andrea, “exceeding their expectations is how we built our trusting, loyal patient base that continues to refer their friends, family, and coworkers. We also get a lot of people who have tried other solutions and have come to us as a last resort.”

Unique Plaster Casting Process

Like wearing glasses for your feet, a Canadian Certified Pedorthist fits custom orthotics to correct the way the foot touches the earth. This allows your foot to function normally by eliminating the underlying cause of alignment related injuries.

“Nobody makes orthotics quite like we do,” says Andrea, “over my 30 years as a pedorthist we have developed a process for creating a 3-dimensional weight-bearing plaster cast of your foot as it truly touches the ground. When it comes to accuracy and optimal results we see less need for adjustments and fine-tuning and most importantly, greater sustained relief of pain.”

Foot Care Education for Healthcare Professionals and Workplaces

Bedford Orthotics is committed to public education about how to achieve happy feet. In addition to working side by side with referring healthcare professionals like Doctors, physiotherapists and chiropractors, Andrea sets aside time in her busy schedule to offer public information sessions to employee teams at workplaces; sport and health fitness groups and community groups about what to look for when buying proper footwear and common foot injuries that can be corrected by orthotics.

Reflecting on changes in her foot care industry over the last twenty years Andrea notes that while orthotic type products are becoming more available through various sources, all major insurance companies have taken the position to quality protect consumers with insurance plans by recognizing Canadian Certified Pedorthists, and other foot-specific health professionals as qualified providers for health plan coverage.

Custom Orthotics Making a Difference

When asked to share memorable moments that stand out since she opened her Bedford clinic, Andrea relates two cases where custom orthotics made a difference.

One story was about a little girl born with Extreme Flexible Flat Feet, a condition so severe that her mother was told her daughter would never learn to walk. The day she received her orthotics she was stable enough to pull herself up to standing and within a week she was walking. Then there was the 68-year-old with Achilles Tendonitis who was told he would never play recreational basketball again. With his custom handcrafted orthotics, he was back to playing basketball 3 times a week pain-free.